Marpole Scanner Privacy Policy

Last updated: 30 October 2026
Contact: [email protected]

Information we collect

  • Account information, including your email address, account identifier and information needed for sign-in and account security.
  • Content you submit, including images, descriptions, messages, comments and problem reports, together with their analysis results. Submitted content may contain personal or sensitive information.
  • Review activity, decisions, Trust Scores, eligibility information, Points, rewards and voucher records.
  • Public account identifiers, ownership confirmations and eligibility information when you choose to connect an external account.
  • Installation identifiers, notification tokens and preferences, app version, device platform and time zone. Providers may also process network information such as IP addresses.
  • Speech input and resulting text when you choose to use dictation, processed through your device’s speech-recognition service.

How we use information

We use information to provide app features, secure accounts, process submitted content, manage reviews and rewards, verify eligibility, fulfil voucher requests, deliver permitted notifications, provide support and prevent misuse.

How information is shared

Information is processed by providers supporting authentication, hosting, databases, image storage, AI analysis, conversations, account connections, verification, voucher fulfilment, notifications, app updates and security checks.

Providers receive information needed for their services. This may include submitted content for AI processing, notification details for message delivery, and your account email, requested amount and request reference for voucher fulfilment.

Authorized reviewers may access assigned scan images, analysis and submitted feedback. Authorized operators may access information needed for support, investigations and app administration.

Security

We use authentication, access controls and other technical measures to protect information. No storage or transmission system can guarantee absolute security.

Retention

We retain information as needed to provide services, complete pending requests, maintain necessary records, prevent misuse and meet applicable requirements. Retention depends on the information and its purpose. Provider retention practices may also apply.

Account deletion

You can request account deletion in the app or through our account-management page.

Your request is scheduled to take effect after 30 days. Signing in again before that date cancels the request.

Some records may need to be retained for the purposes described above. Contact [email protected] with questions or requests concerning retained personal information.

Your choices and requests

You can manage supported camera, photo, microphone and notification permissions through your device settings. Notification preferences can also be changed in the app.

To request access to, correction of, or deletion of personal information, contact [email protected]. We will review your request and explain any applicable requirements or limitations.